“We came across Kym by recommendation & have been very happy thus far. All our dealings have been seamless – from our initial meeting, her follow up & communication has been amazing. Kym & her team have been able to provide recommendations on trades people, recommend & put us in contact with insurance companies, have arranged a depreciation report for us & this was all before we were even ready to turn our place into a rental! They have made the process very easy & stress free for us newbies to the rental game. We have been so happy with the service that I have arranged for her & her team to manage my parent’s rental property too. Thank you Kym & team – we look forward to continuing to work together for many years to come.”
“Kym Ryan has been my property manager for a period of 2 years. During this time I have found Kym to be professional, approachable, punctual and dependable. If ever we experienced a problem with our rental property Kym would see that it was addressed within a very timely manner. I would highly recommended Kym as a real estate agent. Should I ever be in a position to own an investment property, I will be employing Kym’s management services”.
“For the record you were one of the best agents to deal with, you were friendly and professional and I really appreciated it as not every agent has respect for people renting a property. I would certainly hand your details on if someone was looking for a property manager”.
“We saw a stunning house for sale online, and I rang the listed agent to enquire further. Though on leave at the time Kym was very happy to assist and arranged an inspection for that evening. When we arrived at the house we met Kym and her daughter, who was on holiday from school. We explored the stunning property and while we did this Kym entertained our 1 and 2 year olds with farm animal games in the lounge. The subsequent more serious part of the conversation was pleasant and without games. We indicated the level of our potential offer and Kym came back that evening with the vendor’s feedback/response. Though we eventually purchased another home Kym was regardless very pleased for us. Kym’s professionalism, customer service and overall actions made her a pleasure to deal with, and demonstrated a terrific ethic in an industry that often struggles with the perception held by the wider community. Thanks Kym, you made the often stressful house hunting business so much more pleasant. Well done!”
“I would like to take this opportunity to say thanks for all your help and what you have done in relation to my properties. You have been the best agent I have had and always got things done quickly and nothing has been too hard for you. You’ll definitely be getting any future rental properties from me and whoever I can send to you!!”
“When looking for an agent, three things were critical for me in choosing the right person. Professionalism, extensive local knowledge and amazing communication – Kym is incredible with all three! Kym was exceptional from the commencement of leasing the property, to the inspections and to securing the right tenant that would love my property as much as I do! Not only did she complete this with professionalism, she communicated extensively throughout the process and kept me fully informed with feedback (even if she knew it might not be the response I was hoping to hear– moving the rental to current market conditions rather than landlord expectations). I would highly recommend any prospective landlords to move their property over to Kym, as it will be the best decision you will ever make on your investment!”
“I’ve never felt the need to write a testimonial until now, but in an industry that has its fair share of bored, greedy and lazy people, Kym is a wonderful breath of fresh air. Her passion for her work was obvious at our first meeting and she has since gone beyond my expectations every step of the way. From marketing and research to invaluable advice and ideas, she has worked tirelessly to find the best tenants and a great return. She has done a wonderful job and I couldn’t be happier. Her integrity, honesty, confidence and communication are second to none and I look forward to a many years of fantastic service”.
“I had a very positive experience when leasing my property through Defreitas & Ryan as I always felt like Kym cared about my property. Kym gave good advice around the leasing process, and was very prompt in organising all aspects such as taking photographs of my property. Eventhough my neighbourhood had several apartments available for rent, my property was leased quickly and at the price I wanted after only a few days on the market. I can recommend Defreitas & Ryan for their quality of service, efficiency and speed of outcomes”.
“Being a Mobile lender I understand the importance of a good property manager. I met Kym Ryan of De Freitas & Ryan approximately a year ago through a business partner. I knew instantly off the bat that Kym had a genuine care and passion for her job and knew her stuff! I had a close friend call me not long after I met Kym telling me about how she just couldn’t seem to find a good agent to lease out her property. I recommended she call Kym and since then she’s never looked back. Since that day I have recommended a few of my clients to Kym and more recently used her expertise and services to lease out a property my fiancé and I purchased. She had tenants in 4 days after settlement. She has kept us up to date throughout the whole process and really took away the head ache and concern any investment property owner would have. After experiencing Kym first had I have no hesitation in recommending her every time”.
“We would like again to put on record our deep appreciation for your professionalism and absolute excellence and impeccable service you have offered us. We know that you must be managing a large number of properties in your portfolio but we get the impression we are your unique customer while our property is likewise the single property you are looking after. You are always available for advice and help whatever the time and day we request it. Thank you very much for that personalised service”
M. & D. Callinan
“Having been property investors for many years we have seen a large turnover of property management staff through the organizations managing our properties. Meeting Kym 6 years ago was a major step in the right direction for our property portfolio. Kym displayed a wealth of knowledge for the industry and having managed properties all over Melbourne she was the perfect fit as like many investors my properties are not all in the one location. It is comforting to know my investments are in more than capable hands.”
“I first met Kym 5 years ago when she worked for an inner city real estate agent. Living interstate it was important for me to have a professional managing the property keeping a close eye on all matters. I found Kym was always keen, enthusiastic and happy to take my calls. My properties were managed with the utmost profession and care. Kym impressed me by carrying out an open for inspection at my property outside business hours to cater for the tenants needs and ensure no vacancy for me. This kind of dedication and commitment is a rarity these days.”
“I recently kicked a goal by appointing Kym Ryan of De Freitas & Ryan Melbourne to look after my rental property. Kym is on the ball, does all the one percenters, plays well under pressure, doesn’t handball too much and gets things right the first time, every time! Kym will undoubtedly make her mark on the Real Estate Industry and help you climb the ladder of success with your property portfolio.”
S. & S. Fernando
“We just wanted to say thank you for taking over the management of our two rental properties. We moved from Melbourne to Western Australia and found that our greatest stress was the fact that the previous property manager wouldn’t return our calls. This resulted in sleepless nights and a real anxiety with us being situated on the other side of the country. I had heard positive things about De Freitas & Ryan in Western Australia and it was suggested to me that I should speak with you in the Melbourne office. I can’t believe the change in Management style. I was ready to sell my properties but you are efficient, contactable and I am able to enjoy the investor experience. I can now concentrate on building my property portfolio as it’s in such capable, professional hands. It is worth noting that we were paying a lower fee with the previous agent. We learnt a valuable lesson that the poor service we were receiving was a reflection of the discount management fee charged.”
“Before I signed with Defreitas & Ryan, I was with a well known real estate agency who after 6 weeks told me that they were having difficulty leasing my property but offered no solutions to find me a tenant! Kym Ryan was recommended to me by a close friend, and within 24hrs of speaking with Kym she had done some research on the property market in my area and presented me with a report to assist in finding me a tenant. I saw that Kym’s marketing techniques, experience and positive approach were a reflection of her passion for the property management industry. Kym has extensive knowledge and experience in the industry and I’m so glad I put all my trust in her as she found me excellent tenants in under 2 weeks. In fact she had three applications from people wanting to lease my home. She is very professional, easy to deal with and honest.”
“The service we have received from De Freitas & Ryan has been outstanding from the very beginning. Even before I had shown interest in a property, Kym Ryan was happy to return my calls and emails promptly which made the world of difference when asking questions or organising inspections. She also planned the property inspection later in the evening which meant I could attend after work. Searching for rental properties is a stressful and time-consuming exercise so it was a refreshing change to come across a property that was beautifully presented on the internet. Good photos are so important to me because they build the excitement levels and show straight away that the property is in good condition. So many other properties lacked that quality in presentation which meant that they were not worth my time inspecting. At every stage, Kym has gone that one step further to ensure a smooth and enjoyable experience and for that I am very grateful.”
“I just wanted to say thank you for all your hard work, great contact and friendly professionalism. It has been fantastic to deal with you and your team, which as you may know is not something that can often be said about agencies in general so thank you and good luck with the future”.